ProVia announces retirement of Hershberger, names successor

ProVia has announced the retirement of Lonnie Hershberger, vice president of customer experience and a member of the corporate leadership team, following a 30-year career with the company.

Hershberger led the Customer Experience team and was honored at a retirement celebration April 17. The event also supported Refuge of Hope Ministries through a collection drive.

“After 30 years, I step away with a full heart and immense gratitude,” Hershberger said. “It has been an honor to grow into the role of VP of Customer Experience alongside so many talented and dedicated people. I am deeply grateful to ProVia’s owners, the Mullet Family, and our President & CEO Brian Miller for their trust and leadership, and to my successor, Kari Crilow — I leave knowing the future is in great hands. To every member of our Customer Experience team, especially the leadership team, your passion and commitment made this journey truly meaningful. I am also thankful to ProVia’s Corporate Leadership Team and the many individuals who influenced and supported me throughout my career — I will always be grateful.”

Kari Crilow will assume the role effective immediately. She joined ProVia in January 2001 as an order entry specialist and has advanced through several leadership roles, including team leader, customer service manager, director of customer service and most recently executive director of customer experience.

ProVia officials congratulated both individuals on their achievements and wished them success moving forward.