Be careful if offered a free roof inspection

BBB Scam Tracker often receives reports of shady “free” roof inspections. Homeowners should know how to recognize those cons and always hire businesses they can trust.

How the scam works

You receive a call, or someone shows up at the door claiming to represent a roofing company working in your area. Sometimes con artists use the names of legitimate companies, so always check www.BBB.org first to learn the real address, phone number and name of the real company.

The fake “roofer” offers a free inspection or an on-the-spot roof repair. The person may claim their company is working on a neighbor’s home and is offering inspections to those living nearby, or they just happened to notice your damaged roof. If you ask questions about where the business is located or how its services work, you’ll most likely be met with vague answers. If you are speaking on the phone to a con artist, they may hang up if pressed for more details.

If you accept the free inspection from a con artist, the dishonest “inspector” shows up at your house. If they don’t find enough wear and tear to merit a whole new roof, they may fabricate it. Pay attention and watch, as they might tear off shingles to mimic wind damage or show you pictures of someone else’s damaged roof.

One Ohio consumer reported to the BBB Scam Tracker:

“Roofer approached us regarding storm roof damage. After (the) claim was approved by insurance and we received (the) first initial check, we were asked to pay a portion of his initial cost of shingles. Paid him $7,200 and never saw him again. Nothing but excuses as to why he wasn’t getting our job done. Three months later after constantly hearing ridiculous excuses, we came to find out he never ordered (any) materials for us, and all his excuses were lies to detain us.”

How to avoid roofing scams

—Beware of unsolicited offers. Many scams begin with a contractor who “just happens to be in the area” and notices your roof or home appears to need repairs from the outside. Legitimate roofers also may be in the area, so be savvy enough to check www.BBB.org and do your homework before hiring.

—Get your insurance company to inspect your roof and/or get a second opinion. Filing a claim with your insurance company goes on your record and could affect future claims or your continued coverage. Before signing any paperwork or contracts with a roofing company, you can have your insurance company come out for an inspection to verify the need for repairs or replacements. You also can call another reputable roofing company to take a look.

—Research roofing companies before you hire. Look at a company’s business rating on www.BBB.org. Keep a close eye on previous reviews and any complaints other consumers might have had. Doing your own research is one of the best ways to know if a roofing company is reputable or just a cover for a scam.