Better Business Bureau

Tips for picking the right gym

BBB shares advice to help consumers choose a gym wisely, avoid hidden costs and steer clear of high-pressure sales tactics.

As the new year inspires many people to focus on fitness and health, joining a gym often feels like a natural first step. Unfortunately, scammers and deceptive businesses know this too. Before committing to a membership, take time to research gyms carefully and watch for warning signs that could cost you more than you expect.

Get the most from a gym membership by considering these tips from BBB:

—Determine your fitness goals: Determining your goals in advance will help you select a facility that is most appropriate for you. Consult with your physician before embarking on a new fitness regimen, especially if there are medical conditions that might be a concern.

—Know your budget: Besides the monthly fee, check for hidden costs such as enrollment fees, cancellation fees, or charges for additional services like classes or personal training. Ensure the gym fits your budget long-term.

—Check www.BBB.org: Read what previous customers have to say and see how the businesses respond to complaints. This information may help you narrow down the list of gyms you want to tour in person.

—Take a tour: Make sure the gym has the equipment, classes and trainers you need or expect. Pay attention to things that are important to you, whether it’s the cleanliness of the showers or the availability of Wi-Fi. Ask questions and make sure you understand all the rules. Ask about busy times, wait times for equipment, whether classes require preregistration, availability and cost of trainers, et cetera. Ask how the gym staff is maintaining the cleanliness of the facilities.

—Ask questions about limited free trials: Gyms often give a one-week free pass for potential members; this is a great way to see if the gym is a good fit for you. Try the gym at different times to see how crowded it is and whether there is a wait for certain equipment. Check out classes if they are offered.

—Don’t feel coerced: Do not give in to high-pressure sales tactics to join right away. A reputable gym will give you enough time to read the contract thoroughly, tour the facilities, do some research and make an informed decision.

—Look for flexibility in membership types: Some gyms offer membership tiers or pay-as-you-go options. This can be beneficial if you're unsure about committing to a long-term contract or only need limited access.

—Read the contract carefully before signing: Make sure all verbal promises made by the salesperson are in writing. What matters is the contract and the terms within it, so don’t just take a salesperson’s word for it. Ask about what happens if you move or the gym goes out of business. Make sure you understand the cancellation policy.