Better Business Bureau warns consumers to watch for fake websites and too-good-to-be-true deals in online ads.
Published
Sponsored content is everywhere online. From the top results of your search engine to the tempting deal you scrolled past on social media, it’s hard to avoid.
While most sponsored ads are legitimate, some aren’t. Just as real, trustworthy businesses can purchase sponsored ads to boost their content in your search results or social media feeds, so too can scammers who create impostor websites.
BBB Scam Tracker continues to receive reports from consumers who are tricked into clicking fake websites that are advertised on search engines and social media as “sponsored.” These scams are not only specific to retail websites and merchandise, but also there are reports of sponsored ads for fake passport renewal services, health care open-enrollment websites, lost and found services, puppies for sale and more.
How the scam works
It starts with a simple search. Let’s say you’re looking to buy sneakers and the top result of your search is a “sponsored” ad for a retailer selling your item. Or you may see a sponsored ad on your social media feed for the same product.
You click the link and are taken to what appears to be a legitimate website. The merchandise may even be majorly discounted, and you think you’re getting a great deal. At checkout you enter your personal and financial information and make your purchase.
At this point you may never receive your merchandise, and if you do, it is likely to be of low quality and not as advertised. If you try to contact the company’s customer support, they may not have a record of your purchase, making you realize you purchased from a fake website. You may not be able to find the original website you purchased from, or their contact information may be disabled.
How to avoid sponsored ad scams
No matter what, always confirm you are on a legitimate website. Even if a website is sponsored and shows up at the top of your search results, always confirm you are on the correct website before making a purchase or entering your personal information. Scammers are easily able to create lookalike websites that seem like the real deal. See BBB’s tips for identifying a fake website.
Use caution when making purchases through social media shops. Sometimes sponsored ads on social media platforms take you to purchase products on the app’s shop. You may not be able to tell if the retailer or the merchandise is legitimate through the app’s shop. If you’re unsure, you can search for the retailer on your own and find their real website to purchase from. See BBB’s tips for buying from social media ads.
Be wary of too-good-to-be-true deals. Major discounts on otherwise expensive products often trick people into purchasing items on fake websites. If the deal seems too good to be true, it probably is. Do a quick search to compare prices on other sites to get an idea of what the item really costs.
Use BBB to verify business information. If you’re questioning whether the website you’re visiting is an impostor site, check with www.BBB.org to find the business’ information and verify its web address. If you’re not familiar with the business, you also can see if there are any customer reviews or complaints listed.
Be proactive and keep trusted contact information handy. Having official websites bookmarked or customer service numbers saved can help you avoid scams when you’re in a hurry and searching for a business. See BBB’s recommendations for what contact information to save.
