Heidi’s Pharmacy in Wooster offers customer-focused care, free delivery

At a time when supporting local businesses is more important than ever and some big pharmacies are closing up shop, one of the area’s best-kept secrets is a local pharmacy located in Wooster and serving the surrounding area including Wayne and Holmes counties: Heidi’s Pharmacy. The business’ official full name is Wooster Pharmacy LLC, dba Heidi’s Pharmacy.

After opening in 2022, Wooster resident and business owner/pharmacist Heidi Geib learned there was a Heidi’s in both California and New York, so Wooster Pharmacy is the go-to name for physicians sending in prescriptions.

Geib, a Millersburg native, shared three things that stand out at Heidi’s.

“No. 1 is customer service,” she said. “My staff is helpful, and they want patients to have a good experience with health care. Secondly, we specialize in multi-dose packaging, which is free, and delivery of meds, which is also free.”

She said multi-dose packaging is when they create packs that put all the meds together for morning, noon, evening and bed.

“It’s amazing,” she said. “This helps keep patients on track with their medications. It is great for anyone who is struggling and for family members helping out other family members.”

Heidi’s uses this service often for small group homes and people in assisted living.

Third on her list of standouts is community involvement, in addition to patient involvement.

“We are committed to the community,” Geib said. “We are involved in volunteering at the Viola Startzman Clinic. We participate in local fundraisers. We volunteer as board members. And I collaborate with other local health care entities and groups to help provide better care. We are involved.”

Geib became a pharmacist because of a love of the medical field, helping people and making a difference.

“Sadly, health care has become such a ‘business’ it’s hard for patients to feel good about it,” she said. “We try hard to change that.”

In addition to the pharmacy’s focus on customer service with packaging and delivery services, it has a traveling pharmacist who goes to homes for vaccines and administers long-acting injectable medications. They also consult with several organizations.

“We are here to help and try to figure out whatever need is being asked of us,” Geib said.

Geib said pharmacies can often offer the easiest and quickest access to a health care professional.

“Patients can come in and talk with a pharmacist anytime and ask anything,” she said. “They are coming to us because something is wrong and they need help. We want them to feel heard and important. My staff is amazing at this with questions and service, and my delivery people are amazing. They check in on our people and have concern when patients seem to be struggling.”

Geib is appreciative of her team of over 15 employees.

“They share my vision for customer service and treating people with love,” she said. “They are simply amazing. They all have different strengths that come together as an amazing team.”

In addition to the standard information regarding the business, Heidi’s Pharmacy's website at www.woosterpharmacy.com offers an informational newsletter that everyone is invited to sign up for. A range of medications and health information is on the website. Patients can look up drugs and find articles on everything from stress management to which foods tend to boost mood.

Find Heidi’s Pharmacy at 3431 Commerce Parkway, Suite D, Wooster. Its hours are Monday through Friday from 8 a.m. to 5 p.m. It offers curbside and delivery service.

“We go where we are needed,” Geib said.

That currently includes delivery to Loudonville, Mohican, Ashland, Medina, Rittman, Orrville, Dalton, Apple Creek and parts of Millersburg.

In terms of standard nonprescription drugstore items, the pharmacy carries a small section of retail and can order anything a patient needs.